Frequently Asked Questions

Most Popular Questions

Answer

In general, all goods imported into Singapore are subject to the payment of Goods and Services Tax (GST) levied at prevailing rate on the goods' Cost, Insurance and Freight (CIF) value. This is inclusive of all other charges, costs and expenses incidental to the sale and delivery of the goods into Singapore.
 
Goods imported on a temporary basis for the purpose of exhibitions, repairs or other approved purposes, may be granted GST relief under the Temporary Import Scheme (TIS) subject to the conditions listed under the TIS.


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Alternatively, you may leave us a call-back request at +65 6355 2000.
 
Our operating hours are from 8am to 6pm (Monday to Friday) and 8am to 12pm (Saturday). We are closed on Sundays and Public Holidays.
 
Our peak hours are 10am to 12pm, and 3pm to 5pm. You are encouraged to engage with us via live-chat. Otherwise, you may also leave a call-back request and our agents will aim to get back to you within 20 minutes.
 
Alternatively, you may submit your query via our online feedback form here.


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Importation of cigarettes and tobacco products, including those purchased in Singapore with the 'SDPC' mark, are subject to duty and GST when brought into Singapore.
 
There is no duty-free concession and GST relief for cigarettes and tobacco products in Singapore.
 
Click here for more information on the payment of taxes and situations where a customs import permit is required for the clearance of hand-carried goods at the Checkpoints. Click here for more information on the list of dutiable goods and their respective duty rates.


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To determine if your goods are controlled in Singapore, you can obtain the 8-digit HS code for the goods from the HS/CA Product Code search engine to identify the Competent Authority(ies) (CAs) for the particular HS code.
If your goods are controlled, you are advised to check directly with the relevant CA on their licensing requirements prior to the importation or exportation of your goods.
Please note that normal import and export procedures and documentation requirements will apply even if your HS code does not fall under any CA's purview.